Welcome to Cool Palms Motel

Cool Palms Motel is located at 4 Nebo Road, Mackay, North Queensland. We are conveniently positioned diagonally opposite the Show Grounds and just a 4-minute drive to Canelands Shopping Centre. We offer a 24-hour check in service so, whether you are arriving in Mackay via the airport, bus station, train station or driving please phone us direct (0417 608116) or go online to book your accommodation.

Wayne and Anne are the Owner Managers of the motel. We look forward to meeting former and new Cool Palms guests during your next stay in Mackay. Our motel has parking for trailers and large vehicles, but spaces must be booked prior to your arrival.  Please read our policies information below.

  • Cool Palms Motel requires all guests to provide a valid photo ID for registration purposes.

  • At the discretion of the Manager, this motel may ask guests to provide a security deposit.

  • Cool Palms Motel accepts all major credit cards. We accept cash payments but guests paying cash must pay a security deposit.

  • Our office is open from 8:00am-7:00pm Monday to Sunday. Guests needing to check in outside these hours must contact reception either by phone or email to make arrangements for a late check in.

  • The minimum age for check in is 18 years of age

  • No pets allowed in the motel at all times

  • No smoking inside and outside our motel rooms – charges apply. Guests must use the smoking area provided on the motel grounds.

  • Please note that we welcome all guests to our motel. We do however advise that charges will be passed on to guests who cause damage to our rooms or motel property and guests who lose their room key

  • Our motel has a strict drug free policy both in the rooms and in the motel grounds.

  • To say thanks for staying with us, we offer you 10% off your next stay – any room, any number of nights, just enter the promotional code when booking through coolpalms.com.au (This offer is only available when booking Directly through our website) Thanks again!

Contact Us Now!

    Wayne & Anne

    • No Booking fees

    • Only pay a deposit of the first night – the balance is payable on check-in

    • Pay by Visa, MasterCard, American Express.

    • Receive immediate confirmation

    • Visit our secure online booking portal by clicking book now

    Book now
    Excellent
    8
    Based on 1000 reviews
    Caitlin
    Caitlin
    2023-11-22
    10
    Lovely staff super helpful, comfy and cozy. Will return for sure ☺ Decent sized rooms, good space car parks ☹ No travel shampoos and soaps
    John
    John
    2023-11-18
    8.0
    Very good thanks
    Melissa
    Melissa
    2023-11-12
    8.0
    Very Good
    Mandy
    Mandy
    2023-11-08
    9.0
    Comfortable stay ☺ Price was great. Close to all things needed. Manager was awesome! Beds were comfortable. Parking was easy. Room was excellent for what we needed.
    Anonymous
    Anonymous
    2023-11-07
    10
    Exceptional
    Kelley
    Kelley
    2023-11-06
    10
    Exceptional
    Allan
    Allan
    2023-11-05
    9.0
    Will be staying again ☺ Clean tidy and quiet friendly staff very impressed ☹ Nothing
    Barbara
    Barbara
    2023-11-05
    9.0
    Wonderful ☺ The room had everything and more than we expected. I slept extremely well. ☹ Our only problem was the car space was rather narrow. But that is being picky😁
    Anonymous
    Anonymous
    2023-11-01
    7.0
    1st stay great room relaxing 2nd stay on return was cramped. Even though the motel was on main road other than a couple ☺ 1st room spacious and quite well layer out on return trip different room layout cramped ☹ Poor parking side door of my car scratched by 4x4 my car at that time was 2 months old that’s just inconsiderate people
    Ďāńîéľłě
    Ďāńîéľłě
    2023-10-29
    7.0
    🙂🙂🙂🙂 ☺ I booked the family room with kitchenette.... The staff was friendly, The location was great .... parking was easy to manoeuvre vehicle. Nice green gardens and BBQ area. Floating noodles for the pool for kids to use while swimming. Separate towels for the pool, fresh white towels for showers... soap dispenser in shower... TV easy to use and all channels connected with YouTube available. Fridge and cutlery was nice and clean, easy access for usage... ☹ The only thing I could fault was being woken up around midnight to a very loud banging 🤷‍♀️ I'm not to sure what or where the banging was coming from
    Good
    Based on 231 reviews
    Paula Catalán Senties
    Paula Catalán Senties
    2023-09-24
    Nosotros llegamos más tarde de la hora del check in y no hubo problemas. Muy atentos y buena comunicación con los propietarios. Todo perfecto.
    Ronda Lynch
    Ronda Lynch
    2023-04-27
    Really comfortable bed!! Room was clean. Owners were extremely helpful. Highly recommend staying here!
    Jenny March
    Jenny March
    2023-04-20
    We were travelling and called ahead quite late at night for a room for the same evening. Even though reception was closed, our call was answered and everything efficiently arranged. Rooms are an older style but nice and with all that you need.

    Book your Accommodation today!

    Give us a call to secure your room.

    • 0417 608116