Welcome to Cool Palms Motel

Cool Palms Motel is located at 4 Nebo Road, Mackay, North Queensland. We are conveniently positioned diagonally opposite the Show Grounds and just a 4-minute drive to Canelands Shopping Centre. We offer a 24-hour check in service so, whether you are arriving in Mackay via the airport, bus station, train station or driving please phone us direct or go online to book your accommodation.

Wayne and Anne are the Owner Managers of the motel. We look forward to meeting former and new Cool Palms guests during your next stay in Mackay. Our motel has parking for trailers and large vehicles, but spaces must be booked prior to your arrival.  Please read our policies information below.

  • Cool Palms Motel, in keeping with safe Covid-19 practices, requires all guests to provide a valid photo ID for registration purposes.

  • At the discretion of the Manager, this motel may ask guests to provide a security deposit.

  • Cool Palms Motel accepts all major credit cards. We accept cash payments but guests paying cash must pay a security deposit.

  • Our office is open from 8:00am-7:00pm Monday to Sunday. Guests needing to check in outside these hours must contact reception either by phone or email to make arrangements for a late check in.

  • The minimum age for check in is 18 years of age

  • No pets allowed in the motel at all times

  • Please note that we welcome all guests to our motel. We do however advise that charges will be passed on to guests who cause damage to our rooms or motel property and guests who are found to have smoked in the room.

  • Our motel has a strict drug free policy both in the rooms and in the motel grounds.

Contact Us Now!

    Wayne & Anne

    • No Booking fees

    • Only pay a deposit of the first night – the balance is payable on check-in

    • Pay by Visa, MasterCard, American Express, Union Pay or PayPal

    • Receive immediate confirmation

    • Visit our secure online booking portal by clicking book now

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    Book your Accommodation today!

    Give us a call to secure your room.

    • 0417 608116