Welcome to Cool Palms Motel

Cool Palms Motel is located at 4 Nebo Road, Mackay, North Queensland. We are conveniently positioned diagonally opposite the Show Grounds and just a 4-minute drive to Canelands Shopping Centre. We offer a 24-hour check in service so, whether you are arriving in Mackay via the airport, bus station, train station or driving please phone us direct or go online to book your accommodation.

Wayne and Anne are the Owner Managers of the motel. We look forward to meeting former and new Cool Palms guests during your next stay in Mackay. Our motel has parking for trailers and large vehicles, but spaces must be booked prior to your arrival.  Please read our policies information below.

  • Cool Palms Motel, in keeping with safe Covid-19 practices, requires all guests to provide a valid photo ID for registration purposes. Masks to be worn at all times when entering the reception areas – no exceptions.

  • At the discretion of the Manager, this motel may ask guests to provide a security deposit.

  • Cool Palms Motel accepts all major credit cards. We accept cash payments but guests paying cash must pay a security deposit.

  • Our office is open from 8:00am-7:00pm Monday to Sunday. Guests needing to check in outside these hours must contact reception either by phone or email to make arrangements for a late check in.

  • The minimum age for check in is 18 years of age

  • No pets allowed in the motel at all times

  • Please note that we welcome all guests to our motel. We do however advise that charges will be passed on to guests who cause damage to our rooms or motel property and guests who are found to have smoked in the room.

  • Our motel has a strict drug free policy both in the rooms and in the motel grounds.

Contact Us Now!

    Wayne & Anne

    • No Booking fees

    • Only pay a deposit of the first night – the balance is payable on check-in

    • Pay by Visa, MasterCard, American Express.

    • Receive immediate confirmation

    • Visit our secure online booking portal by clicking book now

    Book now
    8,1
    EXCELLENT Based on 727 reviews.
    Penny
    Penny
    2022-01-13
    8,0
    Very good
    Sitti
    Sitti
    2022-01-13
    8,0
    Very good
    Pranav
    Pranav
    2022-01-13
    9,0
    Superb ☺ very clean and friendly staff
    Tambelina
    Tambelina
    2022-01-12
    8,0
    Very good ☺ Loved it. Bed was so compfy. Would recommend this place
    Sophie
    Sophie
    2022-01-11
    10
    I enjoyed my stay! ☺ The staff were so kind and welcoming! ☹ The hot water, I just think the taps were mislabeled and was confusing!
    Sam
    Sam
    2022-01-09
    10
    Great Stop Over ☺ Accommodating of late check in, clean and spacious, well priced. ☹ N/A
    Amanda
    Amanda
    2022-01-07
    9,0
    Superb
    Soon
    Soon
    2022-01-06
    8,0
    Very good
    Charith
    Charith
    2022-01-04
    9,0
    Superb
    Charith
    Charith
    2022-01-04
    9,0
    Superb ☺ free Netflix
    GOOD Based on 69 reviews.
    Linda R
    Linda R
    2021-11-23
    A Great Stay as Usual. Our stays at Cool Palms are always enjoyable. We stay in a room with the kitchenette and these rooms are extremely well stocked and well maintained. The rooms are always spotless. Good undercover parking. The rooms, especially the ones along the back, are very quiet and private. The owners are very pleasant, very professional and ensure you enjoy your stay. The pricing is really good value and there are a variety of rooms to suit different needs. Been staying at Cool Palms for many years and the high standard is always maintained.
    Tim
    Tim
    2020-04-25
    Welcoming, comfortable and great value Whatever amount of driving hours from Cairns, the welcome and the hospitality were worth the effort. Wonderful hosts, clean and value for money accommodation on the main drag through town. Firm mattress and quiet room gave me the best night's sleep I've had in a very long time as a regular traveller. An appreciated oasis in the middle of this Covid-19 crisis. Would stay there again in a moment. But...you would do best to avoid the fish and chip shop up the road....
    edunkisland
    edunkisland
    2020-03-14
    bene abbiamo sosta in questo motel di passaggio e l'abbiamo trovato sufficiente per quelle che erano le nostre esigenze, non avrà tutto ma è comodo, silenzioso e decisamente pulito, per noi era una fermata di una botto, bene direi
    Robyn
    Robyn
    2020-03-13
    Very welcoming I stayed for 3 nights to have some much needed time to myself. The room had everything I needed and the motel is a short drive to the city and local shops and walking distance to a choice of food. The managers were wonderful. Very friendly, very accommodating. Highly recommended.
    ShazKerr
    ShazKerr
    2020-03-07
    Clean Convenient Cheap Had a good stay. Budget accommodation with a budget price. If your not looking for all the bells and whistles just a clean room/bathroom and bed this property is for you. It has a pool and breakfast if u want it at a small price. Free Wifi included. Undercover parking. Not too noisy as it’s on the main road.
    LindaR
    LindaR
    2020-02-17
    Great room for a family of five. We have booked in to Cool Palms many times and always have found the motel a great place to stay. This time we had family with us and the room for five was great as well. The room is well set out so there is plenty of room. Everything you need is provided. The entire place is spotlessly clean. Probably one of the best value for money of anywhere we have stayed.
    Trace
    Trace
    2020-02-17
    Cheap price for the room, but bit noisy due to traffic outside the road We’ve booked through online, got a very cheap price. Room is good enough for me and my partner. Toilet and shower is clean. Wifi access is fast in the room or outside area. Bed is actually very comfortable. Owner is friendly. The only thing that I don’t really enjoy is the noisy traffic out on the busy road. This motel is right next to A1. Just bit noisy as lots of traffic driving pass. Other than that, I really enjoyed my stay.
    Holly
    Holly
    2019-11-26
    Good value for money, no complaints! Stayed here for a night before getting up and going to Cape Hillsborough, the couple that own it were really lovely, the room was spacious, clean, good air con, good TV, good shower, perfect for what we wanted! There is a bit of noise from the road as per other reviews but that didn’t really bother us. Would stay again

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    • 0417 608116