Cool Palms Motel

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Cool Palms Motel is a 5-minute drive from Caneland Central shopping centre and a 6-minute drive from Mackay city centre. It is an 11-minute drive from Mackay Airport.

All rooms are on the ground floor and have a private bathroom, flat-screen TV, air-conditioning and a dining table. You can park your car in one of the free parking spaces provided.

Guests can relax in the fully fenced outdoor pool and barbeque area. Cool Palms Motel offers an after hours check in service and free WiFi.

Booking Policy

A government issued valid ID proof will required.

Deposit Policy

A damage deposit of AUD 150 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Cancellation Policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection

No Show Policy

Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.

Child Policy

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search

Cot and extra bed policies
0 - 1 year
Extra bed upon request AUD 10 per child, per night
Cot upon request AUD 5 per child, per night
2+ years
Extra bed upon request AUD 10 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Check-in Policy

The minimum age for check-in is 18

Other Policy

Pets are not allowed.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cool Palms Motel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

A damage deposit of AUD 150 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.